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Joboffer number #317916

Russian Customer Service Representative - Games

CVKeskus.ee client
Ireland
Job ad expired!

Job Description

  • Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email.
  • Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
  • Perform data entry and order processing functions.
  • Provide information to customers on in-game related issues, account status, transactions, and billing issues.
  • Other duties as assigned.


Requirements

  • Fluent in English
  • Excellent written and verbal communication skills in Russian
  • Strong sense of customer service
  • Excellent troubleshooting skills
  • Strong motivation and high level of commitment
  • Excellent teamwork skills
  • Able to work independently
  • Strong multi-tasking ability
  • Experience working with confidential customer account information
  • Strong knowledge of Windows-based operating systems
  • Proficiency with Microsoft Office, or equivalent tools
  • Able to deal with customer issues over the phone
  • Advanced typing skills
  • Passion for video games
  • Successful criminal background check may be required if allowed by local law

Pluses

  • Fluent in French, Spanish, Italian, Polish, German, or Portuguese
  • In-depth knowledge of Blizzard Entertainment games
  • Previous customer service experience


Company offers


Additional information

When applying please be sure to attach a resume and cover letter (both documents must be in English).

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Tööpakkumise number
#317916

Location:
Ireland
Job type:
full-time
Additional info:
employee
Expiration date:
23 September 2013
Published:
23 August 2013

CVKeskus.ee client

Blizzard Entertainment is looking for experienced customer service representatives for our massively multiplayer online role-playing game (MMORPG) World of Warcraft, and other Blizzard Entertainment games. Customer service representatives will serve as the direct link between Blizzard Entertainment and its customers. They offer assistance and guidance to players through a typed-chat client and email. In addition, customer service representatives provide technical assistance and deal with account related issues via phone. The ideal candidate is an experienced customer service representative who is very organized, with excellent customer service skills, as well as excellent written and verbal communications skills. Shift hours and days may vary as the customer service department is open 24 hours per day, 7 days per week.

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Kandideerid järgmisele tööpakkumisele:
Russian Customer Service Representative - Games
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!