RFI Specialist

We are looking for an RFI Specialist to join our growing financial crime fighting team based in Tallinn. The RFI team helps to receive, send and manage requests for further information (RFI) between Wise and external partner banks. This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent and help save millions more people money.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.  

Your mission is to ensure a speedy and complete fulfilment of requests for information (RFIs) from our banking partners referring to past, current and future payments according to relevant partner agreements, regulations and Wise policies.

The role as an RFI Specialist gives you the opportunity to:

• Respond to partner requests in a timely and clear manner in order to facilitate payment processing and/or partner due diligence;

• Effectively communicate with customers and partner banks; 

• Work as a team-player to deliver a great customer experience;

• Establish and maintain effective professional working relationships at all levels of the organisation;

• Escalate any suspicions and/or concerns to the relevant Wise teams for further review.

A bit about you:

• You’re placed in Estonia, Tallinn. We don’t offer relocation nor visa support for this role;

• You’ve got very good verbal and written English skills, any other languages are a plus;

• You are punctual and have strong attention to detail;

• You are good with routine but can also adapt and keep up with fast changes; 

• You are proactive and independent but also know how important good team-work is;

• You can make decisions in critical situations and have the ability to multitask;

• Some previous work experience in a fast-paced environment and/or in the compliance sector will be a plus, but not a prerequisite for application. We’ll offer full onboarding and training required for this role. 

What do we offer: 

• Starting salary: 1875 EUR
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you’re interested in the position, please apply for the latest by 18 September by submitting your CV and Cover Letter. In your cover letter, please answer the following questions:

• What would you like to achieve at Partner RFI Team within a year?
• How do you feel about targets and expectations in a team?

Please note that applications without a cover letter won’t be considered.

NB! Please only apply if you’re legally authorised to work in the EU countries / have a working permit in Estonia and are located in Estonia! 

We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it’s like to work at Wise visit Wise.Jobs.

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