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Joboffer number #169812

Reporting and Analysis Professional client
Job ad expired!

Job Description

About the Opportunity:

Customer Service is seeking a highly organized, service-oriented, precision-focused individual who is a team player, and has strong communication and multi-tasking skills. The “European Reporting & Analysis Specialist” will be responsible for supporting the business with accurate, clear reporting and analysis of the Customer Service operations. The position reports directly to the European Customer Service Operations Manager.

Key Tasks:

Report Generation -
- Any reports, which are required, but not yet developed, must be designed, developed and implemented.
- Required monthly, weekly reports/extracts must be generated, checked, and distributed to the necessary recipients.
- Ad-hoc reports that are required must be generated, checked, and distributed to the necessary recipients.
- Create/maintain report sets. Reports must be formatted, accurate and be contained in the respective report set document. All report sets that are distributed must contain information (clear explanations) of how data has been calculated, etc.

Report Analysis -
- Execute comprehensive analysis of the RCC operations, including product trends, ASF repair trends, warranty trends, etc. using the available reports and data.
- Support the HelpDesk Operations Specialist and the WebSupport Operations Specialist in analyzing the HelpDesk & WebSupport operations including performance at the 1st, 2nd and 3rd level, product trends, common queries, etc.
- Support the department in the analysis of budget data/reports and trends.
- Create necessary management presentations required for the communication of data analysis results (trends, issues, etc.).

Reporting System, Tools -
- Develop and maintain ‘work-around solution’ for reporting until new solution (hardware and software) is in place.
- Full involvement in the new reporting solution (project) where in-depth knowledge of the reporting requirements must be known and communicated to the project team.
- Train and mentor colleagues to be able to properly use the reporting solution (must be the ‘super-user' for the CS Dept.).

Miscellaneous -
- Project Support:
- Provide any required support in Customer Service related projects.


Required Skills, Qualifications and Competencies:

The most important requirements for this position are your enthusiasm and drive for excellence. In addition, the ideal candidates must possess and meet the following requirements:

- Fluent English, both written and spoken.
- This role requires a pro-active, results-driven candidate who can work autonomously (requires minimal guidance) and who brings “solutions” to management. The European Customer Satisfaction Manager must be committed to getting the job done and able to bring the right people together in order to solve issues.
- A high level of business comprehension is required in order to effectively fulfill this role
- The individual has to be an outstanding team player that is committed to taking on challenges and who is passionate about achieving the desired results.
- A willingness to learn.
- Excellent communicator.
- Very strong organization skills.
- Good analytical skills - can interpret business, operational and financial indicators. In-dept understanding on which areas need to be investigated further.
- Operates successfully under pressure.
- Very good database and query skills.
- Excellent Excel and reporting skills.

The ideal candidate is…

- An experienced Customer Service professional with a successful track record in a multinational company, preferably within Europe in the industry of (technical-) consumer products, imaging industry, etc.
- Has strong experience in reporting and analysis.
- Will have performed at a relatively senior level for the last 3 years.
Desirable Requirement

- Fluency in further European languages.

The role is based in Amsterdam, but some European travel may be required.

Company offers

International environment
Interesting package
Salary: 50-54 000 EUR/year
Career opportunities

Additional information

Interested? Please send us your CV in English?

Tööpakkumise number

Job type:
Additional info:
Gross salary: 50000 - 55000
Expiration date:
24 December 2008
24 November 2008 client

Position Reporting and Analysis Professional

Our client is a company that is recognized as a world-leading innovator and provider of imaging and information technology solutions for consumers and businesses - it is a company that is constantly changing for the better. With annual net sales of 21 and a half billion Euros, and providing employment for about 110,000 people in more than 200 companies, They strive to be a truly excellent company that is trusted internationally. In choosing their products, consumers are provided with style, technology, innovation and quality. There are over 100,000 people employed worldwide in more than 50 counties.

The European branch is a vital part of the whole organization – the company endeavors to meet customer needs and deliver services quickly and efficiently. For this they have the European Logistics Center based in Rotterdam, the Netherlands, which fulfils over 2000 orders a day. The European Strategic headquarters are based in two locations - Company Business Solution’s are in London, the UK, and the Corporate Strategy Centre is based at the Operational headquarters in Amstelveen, the Netherlands, which also includes the Company Consumer Team and the European Logistics Centre.

Within the Customer Service Operations Department in the Consumer Imaging Business Unit, they are looking for a Reporting and Analysis Specialist due to the expanding nature of their business.

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Kandideerid järgmisele tööpakkumisele:
Reporting and Analysis Professional
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!