Release & Incident Operator

At Genius Sports, we are driven by the results and go the extra mile in everything we do. We are obsessed with what's next and love breathing our ideas into reality. Sport is about passion, teamwork, and winning. So are we. 

As a Release & Incident Operator, who will report to the Release & Incident Manager and work closely with the support team, the commercial team, and the technical teams as well as other internal stakeholders. You will work across our customer-facing teams providing a friendly and technically knowledgeable interface to our customers, facilitating incident & release management, service improvement, and performance reporting.

Your responsibilities will include:

• Manage service interrupting incidents to minimize the impact on customers and deliver excellent levels of communication,
• Handle internal and external incident communications to keep both colleagues and customers informed,
• Contribute to identifying and implementing changes to processes and procedures to improve our incident management regime,
• Manage a comprehensive multi-team approach to post-incident management, investigation, and improvement,
• Work with our support and development teams to assist with identifying and addressing service outage risks before they impact our customers,
• Contribute with multiple teams to deliver the agreed improvements,
• Manage release notes with the help from other internal stakeholders,
• Manage release communication internally and externally, coordinate release windows
• Implement and manage release processes through development, test and production environments.

Genius Sports has customers around the world and you can expect to be own or be involved in a wide variety of initiatives aimed at improving our customer service levels. You will enjoy managing diverse perspectives and objectives to deliver coherent improvements that delight customers. Knowledge of online sports bookmaking, lotteries or related industries is preferred.

• Prior experience with release and incident management.
• Strong customer service, communication and organisational skills.
• Familiarity with Atlassian product suite (Jira, Confluence, Jira Service Desk).
• Working knowledge of Scrum and Kanban agile methodologies.
• Interest in delivery and process.
• Excellent interpersonal skills and written English.

Sounds like your next career challenge? Send your CV and cover letter by 16th of August

In Genius Sports you will be working in a supportive, multinational and passionate team. We ensure an environment to learn and strive for your professional growth and self-development.

Besides professional growth, we support you with sports and health monthly compensation to maintain the work-life balance. Not to mention our fun office and team events throughout the year. Our office is located in city center and is easy to access for everyone.  

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce brings to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law).