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Regional Manager – Lexus Customer Service

CV MARKET´S CLIENT

Tööpakkumine on aegunud!

Tööpakkumise number 110321

Tööpakkumise number

110321

Job Description

Your main objective is to lead the new development and implementation of Lexus customer service and be the initiator for implementing the voice of Lexus spirit and values in the Baltic network. You will participate in the further development of Lexus After Sales activities to make them meet customer expectations in an excellent way. Your essential job functions will be:


    • Development of local Lexus customer service strategy in cooperation with other departments in Toyota Baltic and Lexus Europe
    • Develop, launch and coordinate the Lexus customer service (Legendary Service) programme in the Baltic retailer and repairer network
    • Monitor the implementation of Lexus Business and Operating Standards
    • Participate in the execution of other regular tools (Mystery Shopping, Lexus CCS surveys) required for measuring customer satisfaction levels and be responsible for addressing the issues arising
    • Identify Lexus repairers training needs and co-ordinate the implementation of necessary training program
    • Encourage best practices in the Lexus network
    • Evaluate the need for retailer tools and develop harmonized solutions required for customer service level improvements
    • Maximize operational synergies with European Lexus Customer Service programs
    • Monitor competitor customer service performances and find new business opportunities for improving Lexus customer satisfaction
    • Participate, provide input and follow up for Business Planning and Budgeting processes


    Requirements

    You are a suitable candidate if you have university degree in economics and/or business administration. Your advantage would be minimum of 3 years professional experience in leading role in customer service or automotive industry.
    As a successful candidate you are proactive and pragmatic team player, strong in achieving and striving for results. You are self-confident and not afraid of taking new challenges. As constant developer you are open-minded and always find new improvement opportunities. You have excellent communication and interpersonal skills. The work requires capability of handling multiple tasks together with strong prioritisation skills. You are fluent in one of Baltic languages (Estonian, Latvian, Lithuanian); Russian language is considered to be essential both in speaking and writing, knowledge of English language would be an advantage.


    Company offers

    Toyota Baltic is an international and dynamic organization that operates in a young and informal atmosphere. We offer an attractive package for remuneration and there are various future development opportunities both locally and internationally.


Location:
Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
13. juuni 2007
Published:
28. mai 2007

CV MARKET´S CLIENT

Toyota Baltic, a representative of Toyota and Lexus in Estonia, Latvia and Lithuania has now laid down the objectives and strategy for the future. Being market leader in the Baltic region the objective is to improve this position even further. One of the key elements is to expand and strengthen the organization in the coming years.

We are targeting a sale of more than 12.000 vehicles this year and at the same time provide the best customer service in the business. Toyota Baltic is a part of Toyota Motor Corporation in Japan who is among one of the world’s leading companies.