Quality Specialist

The main goal of the Quality Assurance Specialist would be to monitor the interactions handled by the content moderators based on pre-defined parameters, to identify opportunities for improvement and execute coaching sessions

• Monitoring interactions as per defined sample plan and targets
• Provide Coaching and Feedback to Consultants
• Preparing necessary monitoring and ad hoc reports
• Attend Calibration Sessions and Internal Reviews
• Drive Quality awareness and improvement initiatives like huddles, etc.
• Train/Coach new hires on Quality parameters and requirements.
• Manage and communicate updates within the program/team

—Able to adjust quickly and smoothly to changing priorities and conditions

—• Pro-active in developing trust and professional rapport with employees

• Strong understanding of social media platforms, content moderation and or digital content management work streams.
• Verbal and written proficiency in English plus one of the following languages (Portuguese, Spanish. Italian, Russian, German, Turkish)
• Working knowledge of G suite tools.
• Customer-oriented in managing communications and issues

• Very competitive salary
• Attractive performance incentives
• Work from home solution