https://www.cvkeskus.ee/198521

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Tööpakkumise number #198521

Quality check specialist

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Eesti
Tööpakkumine on aegunud!

Töö kirjeldus

Job description, tasks

  • Conducting the booking check procedure according to the established quality assessment rules
  • Listening to the Customer Service Agents phone calls and assessing the quality according to the established quality assessment rules
  • Providing an efficient, polite, friendly and honest response to the queries and requests for information
  • Working in a team of Quality Assurance Agents and keep oneself up-to-date with all product and system updates
  • Taking the Role of Customer Service & Sales agent when needed for the line coverage
  • To respect and fill orders that is given by the appointed Team Leader or the managing staff
  • Being excellent in the use of all call centre systems and telephony in order to perform to assure the highest possible performance standards
  • Write and design detailing reports


Nõudmised kandidaadile

Requirements

  • Excellent language skills in Nordic, English or German language – both verbal as well as written
  • Good telephone communication skills
  • Customer Service & Sales agent experience with Hurtigruten`s products
  • Excellent listening skills and ability to develop reports
  • God knowledge of Polar Global and other booking engines
  • Good knowledge and experience of Microsoft and Internet
  • Excellent time managements skills
  • MS Office /Advanced Excel
  • Eagerness to help people
  • 1-3 years International call centre experience

Education required University degree
Languages required English, German, Norwegian or Swedish
Work experience required 2-5 years
Working time Full-time work
Start of work Negotiable


Ettevõte pakub

We offer

  • Stimulating and challenging tasks within an international environment
  • Modern and professional working environment. A chance to become part of a lively and dynamic group
  • A chance to develop yourself professionally
  • Motivating salary


Lisainfo

If you would like to apply for this position please send your CV and motivation letter.

Location Tallinn City Center
Starting date ASAP
Contact person Aleksandra Kuldesheva, HR specialist
Address Tartu mnt 63, Tallinn, 10115 Harjumaa
Telephone +372 6 681 062
Fax 668 10 68
URL http://www.runway.ee


Tööpakkumise number
#198521

Asukoht:
Eesti
Töö tüüp:
täistööaeg
Lisainfo:
lepinguline
Kuulutus aegub:
28. juuni 2010
Kuulutus sisestati:
28. mai 2010

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Eesti Töötukassa on avalik-õiguslik juriidiline isik, kelle eesmärgiks on töötuskindlustuse seaduses ja teistes õigusaktides sätestatud korras töötuskindlustushüvitiste, töölepingute kollektiivse ülesütlemise hüvitise ja tööandja maksejõuetuse hüvitise maksmine.

Vaata rohkem

You are applying to:
Quality check specialist
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!