Process Manager

Does the idea of changing the world get you hyped? How about leading the implementation of systems, processes, and data environments that support efficient business operations and management decision making? Join Veriff as our Business Operations Process Manager, and play an active role in building the back-office setup for one of the world’s leading startups.

Veriff helps companies all over the world connect with honest people. In 2020, our business grew 5x and today we are verifying over 9,500 government-issued documents from more than 190 countries. That's tens of millions of verified identities a year made possible by a passionate and dedicated team working behind the scenes to make the lives of millions, and one day billions, of people safer online.

While making the online world a safer, and fairer, place is our biggest goal, we need to make sure that our own house is in order. Cleverly selecting and using industry-standard systems and processes, we can scale our operations in an efficient and highly automated way. Our Business Operations Process Manager will help us work across divisions in a harmonized way and maintain efficiency and employee productivity through the intelligent use of back-office systems.

You’ll help us improve Veriff by:

• Owning Veriff’s process engineering and documentation frameworks
• Leading development, documentation and implementation of efficient E2E business processes in coordination and close collaboration with all divisions:
• Analysing and documenting current processes and defining the key business objects and metrics in the process;
• Gathering and consolidating requirements from all relevant stakeholders;
• Continuously monitoring and measuring existing processes and improving where necessary;
• Implementing new processes where needed;
• Communicating process results, updates, and changes with stakeholders and internal teams.
• Maintaining a consolidated overview of all business processes across the organization;
• Driving process change management by leading improvement teams and projects;
• Laying down policies around the processes;
• Providing training programs on new processes and process development methodologies as needed.

You are the right future Veriffian for the job if you have:

• Very good and broad understanding of business process management and modelling;
• Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions;
• Very good coordination and management skills, ability to work in a highly organized way and create structures and organized activities for others in a matrix organization;
• Very good collaboration and consulting skills, ability to lead group sessions, extract insights from managers, and build consensus;
• Very good skills with creating simple to understand and visual documentation (e.g., process schematics);
• Ability to go into detail, whilst also keeping a high-level overview.

You’re an especially awesome match if you have:

• Advanced analytical skills and quick response to new issues;
• Knowledge of Kaizen and have some form of formal qualification, such as Lean Six-Sigma Black Belt or equivalent;
• Experience creating internal policies;
• Experience in running cross-company multi-stakeholder projects;
• Experience working in a fast-paced startup environment.

At Veriff you will have the opportunity to:

• Build the backbone for the world's next big success story (Veriff is backed by investors such as Accel, IVP, Taavet Hinrikus, Ashton Kutcher and Paul Buchheit);
• Do impactful work at a startup that’s growing crazy-fast and is packed with career opportunities;
• Join a diverse team of over 40 nationalities;
• Receive generous sports benefits and additional health insurance;
• Be in a pet-friendly and flexible work environment where you are in charge of balancing freedom and responsibility;
• Get all the perks that come with a disruptive tech start-up, including health days, unlimited snacks and coffee at the office, team events, and much more.