https://www.cvkeskus.ee/454204

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Värsked tööpakkumised

Planning and Scheduling Specialist

FIRMA NIMI PEIDETUD

Tööpakkumine on aegunud!

Tööpakkumise number 454204

Tööpakkumise number

454204

Töö kirjeldus

  • Working as an important part of a small & efficient Resource Planning team, coordinating critical daily activities with colleagues with-in the team.
  • Coordinating weekly meeting, training, coaching and other off the phone times to ensure no conflict with handling of call volume; taking care of employees’ schedule swops.
  • Ensuring all legal requirements are met at all times when handling scheduling & work time related questions.
  • Correctly and effectively managing employees’ working time with-in summarized working time restrictions of each country, ensuring working time balances are met according to internal requirements.
  • Recognizing & effectively handling daily scheduling related challenges that may be caused by additional unexpected workload, unplanned absenteeism.
  • Compiling a number of daily reports, retrieving data from different sources to compile the reports.
  • Ensuring an effective & friendly communication when handling staff’s schedules related questions.
  • Through all daily activities helping to ensure departments achieve their Service Level goals.


Nõudmised kandidaadile

  • Very good communication skills (both written and verbal) in English
  • Experienced MS Excel user
  • Accurate & able to follow procedures, guidelines to the point
  • Detail oriented, good analytical skills
  • Flexible and takes responsibility
  • Outstanding time management and multitasking skills
  • Proactive and able to follow through to ensure desired results
  • Can handle stress well

Recommended:
  • Contact Centre work experience
  • Basic knowledge on work time related legislation
  • Good command of Estonian (both written and verbal)


Ettevõte pakub

  • Reasonably flexible working time (considering both business as well as personal needs)
  • Ability to develop contact centre business knowledge
  • Bonus based on delivered results
  • Small, friendly and efficient team environment



Lisainfo

Please send your CV in English.

We thank all applicants, but only successful candidates will be contacted.


Asukoht:
Tallinn, Harjumaa
Töö tüüp:
täistööaeg, palgatöötaja
Kuulutus aegub:
1. veebruar 2017
Kuulutus sisestati:
3. jaanuar 2017

FIRMA NIMI PEIDETUD

Runway International OÜ on pidevalt kasvav rahvusvaheline kõnekeskus, mille kontorid asuvad nii Eestis, Lätis, Leedus, Norras, Ukrainas kui ka Hispaanias.

Pakume erinevaid kommunikatsiooniteenuseid ettevõtetele üle kogu maailma. Tagame kiire, täpse ning professionaalse teeninduse. Oleme endale võitnud lojaalseid kliente nii tehnoloogia-, finants- kui ka turismisektoris. Meie koostööpartneriteks on tuntud brändid nagu näiteks Norwegian Air ja Samsung.