https://www.cvkeskus.ee/560964

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Planning and Scheduling Analyst

CV MARKET´S CLIENT

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Tööpakkumise number 560964

Tööpakkumise number

560964

CV Market´s client Planning and Scheduling Analyst

Job Description

Runway BPO, a leading European International Business Process Outsourcing company, provides European and Scandinavian businesses with full-scope nearshoring services whilst placing quality as our top priority. During the last 15 years we have become a multi-lingual and multi-tower BPO company, providing Nordic, Western European and multinational businesses with cost-effective nearshoring services, performed by 1100 motivated and friendly employees operating from 9 different offices in 5 European countries.
Runway is a part of Webhelp Group. Webhelp is available in 100 sites in Europe, the Americas, Asia and Africa with close to 40,000 new colleagues.

Job description
• Working as an important part of a small & efficient Resource Planning team for international contact centre operations, coordinating critical daily activities with colleagues with-in the team.
• Using established procedures to forecast workload, prepare monthly staff schedules as per local legislation of each country, predicted workload as well as staff’s preferences and schedule requests.
• Coordinating weekly meeting, training, coaching and other off the phone times to ensure no conflict with handling of call volume; taking care of employees’ schedule swops.
• Ensuring all legal requirements are met at all times when handling scheduling & work time related questions.
• Correctly and effectively managing employees’ working time with-in summarized working time restrictions of each country, ensuring working time balances are met according to internal requirements.
• Recognizing & effectively handling daily scheduling related challenges that may be caused by additional unexpected workload, unplanned absenteeism
• Compiling a number of daily reports, retrieving data from different sources to compile the reports.
• Ensuring an effective & friendly communication when handling staff’s schedules related questions.
• Through all daily activities helping to ensure departments achieve their Service Level goals.


Requirements

• Very good communication skills (both written and verbal) in English and Estonian
• Experienced MS Excel user
• Accurate & able to follow procedures, guidelines to the point
• Detail oriented, good analytical skills
• Flexible and takes responsibility
• Outstanding time management and multitasking skills
• Proactive and able to follow through to ensure desired results
• Can handle stress well

Recommended:
• Contact Center work experience
• Work experience in planning & scheduling area
• Basic knowledge on work time related legislation


Company offers

• Reasonably flexible working time (considering both business as well as personal needs)
• Ability to develop contact center business knowledge
• Bonus based on delivered results
• Small, friendly and efficient team environment
• Personal growth
• Language practice
• Valuable knowledge
• Work-life balance
• Recognition


Additional information
• The job is in Tallinn.
• Please send your CV with covering letter in English

We thank all applicants, but only successful candidates will be contacted.


Location:
Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
2. november 2018
Published:
4. oktoober 2018

CV MARKET´S CLIENT

Runway International OÜ on pidevalt kasvav rahvusvaheline kõnekeskus, mille kontorid asuvad nii Eestis, Lätis, Leedus, Norras, Ukrainas kui ka Hispaanias.

Pakume erinevaid kommunikatsiooniteenuseid ettevõtetele üle kogu maailma. Tagame kiire, täpse ning professionaalse teeninduse. Oleme endale võitnud lojaalseid kliente nii tehnoloogia-, finants- kui ka turismisektoris. Meie koostööpartneriteks on tuntud brändid nagu näiteks Norwegian Air ja Samsung.