Operations Specialist - Tallinn

FleetFox is an asset-light managed marketplace, active in 13 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we're saving clients 35-60% on their fleet ops, and streamlining their operations on scale.

The  Operations Specialist  position  is  responsible for being the team lead for our service providers (Foxes), achieving service quality targets and weekly order volumes targets, handling equipment and ensuring our clients' fleets are always ready for the next user.  It is a hands-on role: the majority of the work happens on the streets - part of your work is training new Foxes to provide car cleaning services and also rolling up your sleeves to clean cars if necessary. You will be reporting to the Regional Operations Lead.

YOUR MISSION

1. Recruitment and retention of service providers (Foxes).

• Find, train and lead the local team of Foxes (contractors and/or employees) responsible for various tasks around the city (cleaning, relocating, etc).

2. High quality standards.

• Ensure service quality through training, re-training and daily checkups.
• Low operational error rates and customer complaints.
• Be the first responder for Foxes and clients, providing swift and effective solutions to everyday problems.

3. Achievement of volume and revenue targets.

• Monitor and analyze team performance to identify areas for improvement.
• Ensure weekly order volumes are reached.

4. Efficient equipment utilization.

• Manage infrastructure, equipment and maintenance for service delivery.

WORK SCHEDULE

• Monday to Friday: 16:00-01:00 ( Non-Negotiable)

Must have:

• Fluency in Estonian (C2).
• Fluency in English (C2).
• Based in Tallinn and available for full-time on-site work.
• Active B-category driver's license.
• Basic Google Sheets / Excel skills.
• Being a people person - love working with people (performing training sessions for candidates, supporting our community of Foxes).
• Strong discipline (always being on time) and commitment (doing what you promised to do) characteristics.
• Problem-solving attitude: Quick thinker with practical solutions.

Good to have:

• Experience in relevant fields (car washing, mobility, gig economy, B2B fleets, etc.) is a big plus.
• Experience in building and leading teams.

• Be part of a high-growth startup and take the opportunity to grow together with the company.
• Upon good performance, potential to grow earnings with bonuses and perks, and unlock promotions.
• Standard holiday package.
• Work equipment including work clothes, phone and laptop.

If you're ready to bring your skills to a fast-paced, innovative environment and make a tangible impact, we'd love to hear from you.  Apply now  and be part of shaping the fleet operations future with FleetFox!