Professional Services Representative (RUS/ENG)

The ideal candidate will have a strong analytical aptitude, the ability to troubleshoot and explain complex subjects in English and Russian and the capacity to identify opportunities for technology-based improvements. Responsibilities:

Problem management with focus on wide scale service issues. (Trade and margin analysis, account configuration and funding, cash and derivative products, global exchanges and technical services)

Investigation of customer inquiries regarding trade-related issues (e.g., executions, position liquidations, order trigger conditions, trade cancellation requests, etc.)

Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements

Resolution of client inquiries, concerns and complaints via telephone, e-mail, and on-line chat

Assistance with other tasks as assigned

Degree in Finance, Economics, Business Administration or other related field

Experience: Minimum 2 years financial industry experience with trading or brokerage services background preferred

Languages: Fluent in English and Russian

Product Knowledge: General market knowledge in futures, options, and the equities markets.

IT Skills: MS Office, with Bloomberg knowledge as a plus

Strong interpersonal and written communication skills

Excellent analytical and problem solving skills

Normal office hours: no night shifts, no weekend work

International fast growing environment with a highly successful company

Competitive compensation package including share plan

Vision and dental benefits, sport activities compensation

Lunches and gated parking paid for by the company