Service Manager, Salesfront

Modera Salesfront is SaaS application tailored to vehicle retailers to streamline the vehicle sales process from lead capture to handover. Salesfront has diverse account portfolio ranging from small shops to vehicle wholesalers.

As a Service Manager you will be the primary point of contact for our key accounts. You will own the service quality but you will also participate in delivery projects as a hub of product knowledge evangelizing the implementation best practices.

Responsibilities
• Serve as the knowledge hub regarding Salesfront and connected service portfolio.
• Prioritize content and support team activities to ensure high quality of service.
• Proactively assist our clients to maximize ROI from our service offering.
• Initiate development or change requests based on client feedback.
• Constantly improve our service operations to perform the most efficient way.

Essential that you have
• Fluency in Estonian and English language
• Positive attitude
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Excellent interpersonal skills.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Excellent written and verbal communication skills.
• Well-organized and analytical with an ability to work well under pressure.
• Strong team player as well as a proactive individual contributor.

For this role, the following skills are of extra value
• Previous exposure to automotive business
• Any additional language skill is a plus
• Previous experience with subscription based products

• Exciting opportunity to work with the biggest global car brands
• Great career options
• Competitive salary
• Modern working environment and friendly international team

Please contact us for more information: jobs at modera.ee