•A long-term, flourishing business relationship based on trust and success, which results in sustainable satisfaction for the Customer and an acceptable business return for the Supplier.
•Primary-point-of-contact for customer.
•Develop opportunities and convert into contracts.
•Ensure customer satisfaction and issue resolution; managing customer relationship.
•Knowledge of the Customer organisation and understanding of its businesses to ensure that maximum benefits and competitive advantages are gained from the Products and Services offered and delivered.
•Identification and communication of sales opportunities and to assist with their fulfilment.
•Proactively identify new applications an x-sell opportunities.
On behalf of an IT Services organisation supplying Products and Services, the bringing together of selling and delivery activities to one or more Customer organizations.