Product Operations Specialist, Billing
We are looking for a Product Operations Specialist within Commerce Platform team to help us scale our operations in 45 countries and more to come.
About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
- Gather feedback and convert it into business cases.
- Support different countries and Bolt’s product lines.
- Create situational processes depending on the problem.
- Troubleshoot transactional issues using the data provided.
- Screen for new issue patterns.
- Work with data sets to support product and operations.
About you:
- You demonstrate a data-driven, analytical mindset and a deep understanding of leveraging a diverse set of tools (e.g. SQL, Excel/Google Sheets) to tackle complex challenges efficiently and precisely.
- You’re a proactive problem-solver and fast learner who takes ownership, finds solutions, drives results and pays great attention to detail.
- You possess strong verbal and written English communication and can effectively collaborate with others.
- Prior work experience in Customer Service or Operational Support and knowledge of online payments, fraud, finance or other fintech services is an advantage.
Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Analytics team
The Analytics team ensures the sustainable growth of our business lines. The team’s distributed across the organisation, standing between executive management and local operations, and acts as an internal consultant for growth-related topics.
Why you’ll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 45 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode.
- Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.