Telemarketing Sales Representative (Inbound / Retention) with Swedish language

Telemarketing Sales Representative (Inbound / Retention)

Eden Springs is the European leading provider of water and coffee solutions for workplaces. Over the years we have mastered the essentials that matter to organizations and employees: great-tasting, high-quality products and reliable service.

Every office needs a water and coffee solution for its employees, customers and visitors. Today more than million customers across Europe trust us for home and office water and coffee solutions. With a presence in 18 countries, Eden has a large international presence that enable us to promote best practice sharing and therefore look for continuous improvement.

In order to strengthen our Sales team, we are looking for a Telemarketing Sales Representative (Inbound/ Retention) with fluent Swedish language knowledge to work with existing Swedish customers.

 

 Responsibilities

• To work with inbound leads, register and process them in the required time;
• To Convert the leads into contracts with the highest possible conversion rate;
• To monitor the consumption and sales of newly recruited customers to make sure that they are active;
• To exercise agreed number of cold calls per day to bring new customers to Eden portfolio;
• To identify and work on customer complaints and rejections in order to maximize the customer satisfaction and Customer life with Eden;
• To work with non-active customers and activate them, also learn for the reasons of non-activeness and build a system of preventive measures;
• To act as a customer advisor on needs if drinking water and how to choose the quality of drinking water;
• To work with discounts in a smart way to minimize the impact on profitability;
• To propose to the management and to implement different campaigns to attract new customers and/or retain existing customers;
• To report agreed data accurately and on time.

• Sales experience over the telephone;
• Swedish language as a native language;
• Any of the Baltics languages or Russian or English will be an advantage;
• Excellent communication skills;
• Result oriented;
• Higher education would be an advantage;
• Good knowledge of MS Office.

• Interesting and challenging work in an international company;
• Good environment for personal and professional development;
• Professional, friendly and reliable colleagues.
• Competetive and good salary: 1350 EUR gross fix part and bonus part (200 – 700 EUR gross), depending on the quality and results of the work;
• Workplace: Talinn

If you think you are the person we are looking for and would like to submit your application, please click on "Apply" and send us your CV and application letter.
We are looking forward to your application!