2023-08-23 14:48:55

QA Specialist with French and English

CVKeskus.ee klient

Job Description

The main goal of the Quality Assurance Specialist would be to monitor the interactions handled by the content moderators based on pre-defined parameters, to identify opportunities for improvement and execute coaching sessions

  • Monitoring interactions as per defined sample plan and targets
  • Provide Coaching and Feedback to Consultants
  • Preparing necessary monitoring and ad hoc reports
  • Attend Calibration Sessions and Internal Reviews
  • Drive Quality awareness and improvement initiatives like huddles, etc.
  • Train/Coach new hires on Quality parameters and requirements.
  • Manage and communicate updates within the program/team
  • Able to adjust quickly and smoothly to changing priorities and conditions
  •  Pro-active in developing trust and professional rapport with employees

Requirements

  • Strong understanding of social media platforms, content moderation and or digital content management work streams.
  • Verbal and written proficiency in English and French
  • Working knowledge of G suite tools.
  • Customer-oriented in managing communications and issues
  •  Arabic language skills are considered as an advantage

Company offers

  • Very competitive salary
  • Attractive performance incentives