2023-08-23 14:48:55

Subject Matter Expert Fluent in Turkish and English

CVKeskus.ee klient

Job Description

Are you a fan of social media platforms? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Tallinn we are looking for Subject Matter Expert who will be reviewing posts in one of the most popular social media platforms in the world.

  • Intermediate position between Content Guardian and QA/Team Lead. 60-75% production, 25-40% project work
  • Review and act upon user generated content (including but not limited to text, videos, pictures) on social media platforms
  • Fielding language/region-specific policy questions. Coach and provide assistance to Content Moderators with regards to policies, procedures
  • Analyzing market-specific data to be presented to the Client locally and with a counterpart. Market research & guidance
  • Conducting Internal coaching, QA support, RCA. Nest new hires and provide support during nesting
  • Contribute to creation of market-specific training materials

Requirements

  • Excellent Turkish and good level of English
  • Active Social Media presence
  • Attention to detail
  • Ability to work with multiple tools/web browser windows simultaneously
  • Ability to work independently
  • Knowledge of MS office suite
  • Ability to quickly utilize hot cues and key command shortcuts preferred
  • Strong oral, written, and verbal communication skills
  • Previous content moderation and BPO experience is an advantage

Company offers

  • Very competitive salary
  • Attractive performance incentives