2023-08-23 14:48:55

IT user support agent

CVKeskus.ee klient

Job Description

* You advise users on various IT and systems related issues by phone, e-mail and remote support, also find solutions to technical issues;* You administer and manage the user account registry* You work with Microsoft, Mac and Android operating systems and install and configure applications for computers and mobile devices* You are responsible for compiling and managing manuals and knowledge bases;* You also coordinate communication between the user and the IT team* You organize and manage customer orders

Requirements

* You have good technical skills. * You have experience with various computer programs and systems.* You have experience, setting up and maintaining different types of IT equipment.* You can listen people and ask the right questions.* You can stay calm in a tense situation and set priorities.* You have good level of Estonian and English language skills in speech and writing.

Company offers

In Replace you will get the opportunity to apply your knowledge and skills and work with fun and professional people. We have excellent conditions for professional and personal development. We have youthful and friendly people who all share one mission - saving the planet by reducing electronic waste through circular economy. We offer free lunches and fruits, sporting and health benefits, and team events. Ping us, so we can tell you more!