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Joboffer number #430684

IT Service Desk Analyst in Vilnius

CVKeskus.ee client
Lithuania
Job ad expired!

Job Description

Supporting colleagues inside your organisation through all IT Service Desk channels as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of IT Service Desk support, processes and channels. This opportunity should catch your attention if you are tired of day-to-day responsibilities of typical call centre. This position will let you learn back-office tasks as well as use your customer service talent.

  • To provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
  • Drive the increase of number of calls resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation
  • Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
  • Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests, that cannot be resolved at 1st line
  • Drive forward the continuous improvement of the department by championing change and driving service improvements.


Requirements

  • Strong level of Estonian and English languages (both written and spoken)
  • Strong motivation to work in IT Service Desk role
  • High customer attention and/or customer service experience
  • High level of professionalism while dealing with challenging work situations
  • Preference to work within a team as opposed to working alone


Company offers

  • This is a perfect opportunity to choose career path that will enable you to join fast growing team and to contribute to improvement of the future processes
  • Working normal business hours
  • An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
  • Highly skilled team and career opportunities
  • Work in an international team which concentrates on innovative business facing solutions


Tööpakkumise number
#430684

Location:
Lithuania
Job type:
full-time
Additional info:
employee
Expiration date:
05 August 2016
Published:
07 July 2016

CVKeskus.ee client

We are offering a great opportunity to start or continue your career in IT and explore Lithuania at the same time. We are one of the largest IT centers in Lithuania developing IT systems and supporting users across Europe with amazing office and culture in the very centre of Vilnius. We are looking for Estonian speakers to join us for a permanent job in Vilnius (not a remote one). Come here and join us!

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Kandideerid järgmisele tööpakkumisele:
IT Service Desk Analyst in Vilnius
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!