IT service desk 2nd level specialist

About the job

* Your everyday work is to solve and troubleshoot user request, that need support 2nd level attention.

* You will be working the life-cycle of a help desk incident.

* You install, maintain, configure, and customize operating systems and related applications or third-party software.

* You maintain Office 365, Atlassian, ServiceNow etc. applications.

* You monitor different IT systems and coordinate errors/shortcomings resolution.

* You analyze and report of errors/shortcomings in information systems.

Our expectations for you

* You are ready to face technical challenges and actively contribute whit 1-level support team and rest of IT.

* You have experience with Microsoft Active Directory and Atlassian platform.

* You have experience with Microsoft, Mac, Linux and Android operating systems.

* You can listen people and ask the right questions.

* You have habit to document technical setups/configurations to knowledge base.

* You can stay calm in a tense situation and set priorities.

* You have good level of Estonian and English language skills in speech and writing.

In Replace you will get the opportunity to apply your knowledge and skills and work with fun and professional people. We have excellent conditions for professional and personal development. We have youthful and friendly people who all share one mission - saving the planet by reducing electronic waste through circular economy. We offer free lunches and fruits, sporting and health benefits, and team events. Ping us, so we can tell you more!