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It service delivery manager


Tööpakkumine on aegunud!

Tööpakkumise number 191537

Tööpakkumise number


Job Description

Person will be responsible for daily deliveries of all operational IT and telephony services for our Business and for ensuring that our suppliers deliver according to agreement and to our customers satisfaction. Monitor that deliveries take place, escalate issues on behalf of If when needed. Monitor and improve processes. Be the local focal point for communication between the Suppliers and If in relation to Incident-, Problem- and Change handling. Ensure the responsibility concerning the Baltic and Russia areas and from time to time lead projects or taskforces.

The main responsibilities are

  • Ensure a high degree of stability/availability in IT Operations;
  • Ensure that we have sufficient processes and systems for Disaster Recovery according to agreed requirements;
  • Ensure that suppliers of operational services perform according to expectations and agreements;
  • Ensure adequate reporting to monitor the performance and deliveries of suppliers and Operations;
  • Contribute to monitoring and development of ITIL based processes and that they are adhered to;
  • Ensure that our operational platforms are kept up to date in a manner that reduces the risk for operational disturbances and reliability.


  • A skilled and experienced in IT infrastructure and operations;
  • It is a demand to be fluent in English and Russian;
  • Structured and analytical, and able to create an overview of complex connections;
  • Very good in organizing and planning;
  • Excellent in communication, cooperation and negotiation skills;
  • Independent and persistent;
  • Understanding the need for processes to improve quality of service;
  • Microsoft certificates will be treated as advantage;
  • Good knowledge and experience in ITIL processes.

You must be prepared that monitoring operations is not always 9-17 job. It requires and offers a great deal of flexibility. You must also be prepared for some travel activities, primarily within the Baltic and Russia region.

Company offers

  • multinational working experience and international know-how of insurance industry
  • possibility for superior career development
  • attractive working conditions and employer benefits

Additional information

For additional information contact Janis Kesteris +371 67 094 776, janis.kesteris(at)if.

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
08 March 2010
19 February 2010


If P&C Insurance is the leading property and casualty insurance group in the Nordic and Baltic region with approximately 3.6 million customers in the Nordic and Baltic countries as well as Russia.

If P&C Insurance AS is the leading insurance company in Estonia with 143 years of non-life insurance expertise on local market, highly productive and experienced team as well as long-term strategy and strong commitment to its fulfilment.

To support If´s insurance business by maintaining and developing IT services for If Baltic & Russia, we are now looking for