Job Description
We are looking for an experienced full-time High Priority Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
- Representing Bolt in any English speaking market
- Supporting the safety of Bolt's users
- Boosting brand loyalty by showing our users what excellent High Priority Support looks like
- Contributing to and sharing ideas that improve the quality and efficiency of Bolt's High Priority Support
- Being a key player in building a support team in a challenging growth environment
Requirements
- Previous experience in a customer support role
- Flexibility to work weekends and in shifts
- A customer first attitude with a passion to help others
- Curiosity as to why High Priority is contacted in the first place and be ready to tell the story to other teams within Bolt
- Be a hustler, not stopping after 20 obstacles a day
- Have excellent spoken and written English skills (Any other language is a plus)
- Be passionate about new technologies and ridesharing
Company offers
- Competitive salary
- Amazing personal growth experience at one of the fastest-growing startups in Europe
- Working with a motivated and talented international team, plus regular team events
- Working in one of the coolest offices in Tallinn – ping pong table, computer games, free snacks and drinks
- Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world
