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Helpdesk manager


Tööpakkumine on aegunud!

Tööpakkumise number 190984

Tööpakkumise number


Job Description

- The helpdesk will act as a primary point of contact in all accounting services related issues.
- Helpdesk Manager will be managing, developing and coaching the helpdesk team and taking care for the day-to-day operational issue solving business.
- You are also responsible for defining and developing helpdesk framework with procedures regarding how issues are identified, received, documented, distributed and corrected.


- BBA or equivalent degree;
- at least 3 years of relevant professional experience and proven experience managing teams in helpdesk environment;
- fluent English (oral and written);
- knowledge of financial processes;
- experience with IT related systems (i.e. ticketing systems and helpdesk software);
- strong management and communication skills;
- willingness to travel and experience in working in virtual organization.

Company offers

- challenging work in a stable international company;
- modern and international work environment;
- possibility to learn and develop.

Additional information

To apply for this position please send the application and CV in English.

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
21 February 2010
09 February 2010


Stora Enso is a global paper, packaging and forest products company producing newsprint and book paper, magazine paper, fine paper, consumer board, industrial packaging and wood products. The Group has some 27 000 employees in more than 35 countries worldwide.

Stora Enso’s Accounting Services is establishing a Service Management that will focus on service recipients’ needs as well as administrate outsourcing relationships and will offer finance related operational support. Service Management will ensure that Global Process Model is truly implemented throughout the organization.

Stora Enso is now looking for experienced personnel for Service Management Helpdesk and Service Quality Management in Tallinn.