Job Description

Helpdesk is the front line for all sort of IT related issues Playtech employees might have. While we might not be able to solve all their problems, our goal is to make sure that once they have visited Helpdesk – they feel happier. Getting rid of their problem is of course the best way to make sure of that, but as good candidates might imagine, there are many other happiness-increasing techniques that can and must be used to accomplish this goal.

Responsibilities:

• Coordinating Helpdesk ticket flow
  
• Managing first line representative communication
  
• Organizing and updating our Helpdesk knowledge base
  
• Keeping track of our IT assets – especially the items in stock

Requirements

• Very good communication skills
  
• Very good written and spoken English and Estonian
  
• Ability to concentrate in stressful work situations
  
• Adaptable to working within cross-cultural environment
  

• Bright and positive personality
  
• Experience in an IT environment
  
• Genuine affection towards technology in general
  
• Ability to multi-task

Company offers

• Personal development and self-realization opportunities
  
• Rewarding work in the internationally recognized enterprise
  
• Motivating work environment
  
• Progressive motivational plan called the Fish System

Additional information

Please send your CV in English.