Main duties are:
∙ Handling inbound interactions from Symantec Enterprise customers.
∙ Perform initial triage of customer cases using documented solutions and/or workarounds.
∙ Where appropriate, provide translation services to support Enterprise customers engaging Technical Support
∙ Deflect non-technical customer issues to support Enterprise Support operational efficiencies.
∙ Identify self-service documentation improvements or gaps, including providing direct contributions to knowledge management
∙ Provide input on internal policies & procedures
- Bachelor's degree or equivalent experience
- 1-2 years of custoner support experience
- fluent English
- fluent Hebrew
comepetitve compensation package