https://www.cvkeskus.ee/208556

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HEBREW Support agent

CV MARKET´S CLIENT

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Tööpakkumise number 208556

Tööpakkumise number

208556

Job Description

Main duties are:
∙ Handling inbound interactions from Symantec Enterprise customers.
∙ Perform initial triage of customer cases using documented solutions and/or workarounds.
∙ Where appropriate, provide translation services to support Enterprise customers engaging Technical Support
∙ Deflect non-technical customer issues to support Enterprise Support operational efficiencies.
∙ Identify self-service documentation improvements or gaps, including providing direct contributions to knowledge management
∙ Provide input on internal policies & procedures


Requirements

- Bachelor's degree or equivalent experience
- 1-2 years of custoner support experience
- fluent English
- fluent Hebrew


Company offers

comepetitve compensation package
innovative environment
professional trainings


Location:
in Estonia
Job type:
full-time, employee
Expiration date:
5. november 2010
Published:
5. oktoober 2010

CV MARKET´S CLIENT

Symantec Estonia Ltd., Tallinn, Estonia, is a whole-owned subsidiary of the Symantec, Inc. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically – enabling confidence wherever information is used or stored.