2023-08-23 14:48:55

Head of FinCrime Outsourcing Vendor Management

CVKeskus.ee klient
4450 - 5600 €/m Gross

Job Description

We’re looking for a Head of FinCrime Outsourcing Vendor Management to lead the FinCrime Vendor Management team in Wise. The Lead is responsible for supporting all vendor managers and coordinators for the chosen function and overseeing all outsourcing work.

The Head of FinCrime Outsourcing Vendor Management reports directly to the Head of Vendor Management and is a key stakeholder to the FinCrime operational leads on topics related to outsourcing strategies and expansion plans, among other things. They are actively involved in broader topics and projects within the Wise servicing operations.

Your mission, should you choose to accept it:

  • Building and leading a team of FinCrime Outsourcing Vendor Managers and Coordinators globally - Ensure the vendor managers and coordinators are equipped with all the necessary tools, trainings and support to perform their daily tasks.

  • Vendor Accountability and Risks - Works with vendors to ensure they provide the contracted services in the best way possible. Is aware of additional risks around Outsourcing and works on any relevant mitigations.

  • Working with data & reporting - Works with the Reporting team and analysts on outsourcing specific metrics as well as agent performance data to support the vendor managers.

  • Outsourcing strategy and cross-function work - Active involvement in the development and continuous improvement of the outsourcing process. Assesses the efficiency and cost effectiveness of outsourcing in the relevant vendors, as well as on a global level. Manages the outsourcing capabilities cross-region, along with their team.

  • Living the values - Build your team’s culture and set a great example by living our values on a daily basis.

Qualifications

  • You’re fully fluent in English, and you have excellent verbal and written skills
  • You’ve got at least 12 months of experience as a lead
  • Prior experience in working with vendor management or outsourcing
  • You’ve got great people skills and you’re a great relationship builder. You can manage many stakeholders.
  • You’ve got strong analytical skills - you are comfortable with data, including setting and tracking KPIs
  • You’ve got a sharp attention to detail, focus on accuracy, and are independent in your work. You enjoy owning your work and leading projects when needed
  • You’re focused on the outcome for the customers, the team, and the company.
  • You’ve got a strong aptitude for learning new skills and you’re proactive in up-skilling yourself
  • You have a vision, and you know how to turn that into an effective long term strategy.

Additional Information

We have a very impactful team, close-knit team. We are located across 7 offices - Tokyo, Singapore, Kuala Lumpur, Tallinn, Budapest and Tampa, Austin, so the ability to juggle work across timezones is a necessary skill. It’s up to you to hold a healthy balance.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Instagram.