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Joboffer number #70947

Head of Account Management - Global CIS (Logistics IS/AMCI) client
Foreign country
Job ad expired!

Job Description

Job Description / Requirements:

  • Member or Global CIS Senior Management Team
  • Global relationships with IT supply and ITSC
  • Working relationships with SMT of the Business Units Express, Logistics an GCS, and with the Business IT world wide and direct reports.
  • Working relationships with Head of ITSC's globally and direct reports.
  • Key Account Management for large external customers.
  • Governance role towards the Account Managers of the CCS (Customer consulting services) in CBJ, SCX and PRG
  • Close working relationship with Professional Services and Production within the ITSC's and also global Infrastructure
  • Strategic pricing of solutions such that the global IT strategy and CIS is maintained through effective allocation of activities/work.
  • To establish and manage and implement a change of culture to allow the commercialisation of IT supply such that the AM function will perform as the sole interface to customer communities and provide a managed and effective pipeline of opportunities (billed) revenue streams.


  • Ensuring agreement of SLAs at customer business unit.
  • Ensuring IT requirements are appropriate quoted and formulated in contracts with external customers.
  • Ensuring agreement of SLAs with external customers.
  • Ensuring agreement of SLAs with the Business units.
  • To have qualitative ownership of the CIS deliveries and services to agreed standards and schedules within agreed budget .
  • Significant contribution to CIS strategies and domain strategies to ensure successful delivery

Company offers


To build effective relationships with key business units in Europe specifically, GCS, Europe Express, Logistics and Corporate Centre to understand business requirements in order to develop proposals, provide quotation to generate projects leading to revenue growth.

To build an effective customer care organization for large global external customers supporting the presales phase, contract negotiations and the implementation phase of an external customer project.

To directly manage the Account Management department within Global CIS to ensure the business units and business IT are appropriately supported. To manage a strong effective internal relationships, particularly with Domain, Project Managers and Production Services in order to develop effective bids and stay close to performance.

To build a worldwide account strategy, whilst guiding and coordinating all regional CIS Account Management to ensure alignment for worldwide deliverables.

Additional information

Additional Information:

  • Over 10 years business experience, at least 3-5 years in global account level in commercial organisation, 3-5 country and 3-5 years IT experience.
  • Strongly demonstrated leadership within a customer service environment.
  • Proven track record within a multi-cultural global organisation.
  • Proven track record in developing core strong relationship both internally externally.
  • Business Degree

If you are interested in this position please fill in the Job Application Form.

Tööpakkumise number

Foreign country
Job type:
Additional info:
Expiration date:
27 July 2006
27 June 2006 client

DHL is establishing a new state-of the-art global IS Services Centre in Prague. The role of the new IS Services Centre is to manage and support DHL\\\'s European IT infrastructure from a single, state-of-the-art location. Together with Centres in USA and Malaysia, the Prague IS Services Centre will create a highly available, secure, global information processing environment.

At the heart of DHL\\\'s business is ground breaking technology, market leading innovation and an ever increasing commitment to the highly skilled IT professionals, who play a key role in continuously driving the company forward.

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Head of Account Management - Global CIS (Logistics IS/AMCI)
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Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!