Leidsid aegunud tööpakkumise

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Guest relationship officer on a cruise ship


Tööpakkumine on aegunud!

Tööpakkumise number 190387

Tööpakkumise number


Job Description


The focal point of The Guest Relations Officer’s (GRO) role revolves around ensuring total guest satisfaction through personalized service and memorable experiences.

The GRO will achieve this by embodying exemplary problem resolution skills, keen listening skills, strong communication and organizational skills and genuine social skills. By taking the initiative, being proactive in identifying solutions, and following up in a timely manner, the GRO will successfully resolve all guest challenges and concerns.

The GRO must possess effective decision-making abilities, while maintaining the utmost level of professionalism with respect to appearance and demeanor at all times. The GRO will consistently maintain the departmental and company integrity by accepting ownership for all service recovery initiatives and interactions.


Candidate must be at least 21 years old and be in a good health.

  • Minimum of one (1) year hospitality management experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
  • Completion of high school or basic education equivalency required.
  • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
  • Very strong management skills in a multicultural and dynamic environment.
  • Very strong communication, problem solving, decision making, and interpersonal skills.
  • Superior customer service, team building and conflict resolution skills.
  • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
  • Advanced computer software skills required, including Microsoft Excel.
  • Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and corrections.

Language Requirements:
  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French or German preferred.

Company offers

6 month contract / 2 month vacation
Navigation zone: Caribbean, South & Central America, Alaska, Baltics, Medetteranian, Australia
Salary: $1620 per month.
Accommodation + 3 meals per/d are provided by the employer.
Accommodation by 2 people in a cabin.
Opportunity to work with international crew of people in a friendly environment.

United States
Job type:
full-time, employee or contract worker
Expiration date:
11 March 2010
27 January 2010
Gross salary:
From 17800 up to 18000 EEK monthly
Salary information:
paid in USD in cash


Toreon Grupp is an Estonian recruitment agency specializing in “Work and Travel” programs. Toreon Grupp is affiliated with the partners in Cyprus (biggest trainee agency), Greece, Finland, Spain, Italy, England and Australia. Toreon Grupp is the only Estonian company to a member of GWEA program. Please, contact Toreon Grupp on Skype: leljuhh, toreon1 or Tel: +372 610 9415, +372 56 667 064 for all your queries.