The focal point of The Guest Relations Officer’s (GRO) role revolves around ensuring total guest satisfaction through personalized service and memorable experiences.
The GRO will achieve this by embodying exemplary problem resolution skills, keen listening skills, strong communication and organizational skills and genuine social skills. By taking the initiative, being proactive in identifying solutions, and following up in a timely manner, the GRO will successfully resolve all guest challenges and concerns.
The GRO must possess effective decision-making abilities, while maintaining the utmost level of professionalism with respect to appearance and demeanor at all times. The GRO will consistently maintain the departmental and company integrity by accepting ownership for all service recovery initiatives and interactions.
Candidate must be at least 21 years old and be in a good health.
- Minimum of one (1) year hospitality management experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
- Completion of high school or basic education equivalency required.
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
- Very strong management skills in a multicultural and dynamic environment.
- Very strong communication, problem solving, decision making, and interpersonal skills.
- Superior customer service, team building and conflict resolution skills.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
- Advanced computer software skills required, including Microsoft Excel.
- Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and corrections.
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Ability to speak additional languages such as Spanish, French or German preferred.
6 month contract / 2 month vacation
Navigation zone: Caribbean, South & Central America, Alaska, Baltics, Medetteranian, Australia
Salary: $1620 per month.
Accommodation + 3 meals per/d are provided by the employer.
Accommodation by 2 people in a cabin.
Opportunity to work with international crew of people in a friendly environment.