Global Restaurant Operations Manager

We are looking for an experienced Global Restaurant Operations Manager to build and lead our Bolt Food restaurant operations efforts. Reporting to the Head of Sales & Restaurant Operations, you’ll be responsible for discovering and driving performance improvements across the Restaurant Operations organization and build the foundation for it to scale across all markets.

• Stakeholders management. You will closely work with the HQ team (Sales, Operations, Product, Marketing) and local Restaurant Operations teams to resolve most challenging issues in restaurant performance.
• Own key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be responsible for finding the best solutions to improve overall performance!
• Performance Management. Own key performance management metrics (efficiency, productivity, timing) for all restaurant operations teams worldwide.
• Automate. You will automate and standardize as many processes as you can in order to decrease operational costs and enhance our overall service level agreements.
• Scale and improve workflows. You will review current restaurant operations processes and SOPs and will define new workflows that are more scalable and will boost efficiency of local teams. Some of these topics should include restaurant onboardings, photography, content display & curation as well as requests resolution that comes from restaurants.
• Restaurants Requests Resolutions. Deploy the best-in-class automated reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.
• Restaurant Onboarding and menu uploading. Each month we onboard hundreds of new restaurants and the Restaurant Operations teams across all markets are responsible for this task. We expect for you to find the best and most efficient way to enhance this process as well as improve our current service level agreements.
• Lead Generation. Own the lead generation research & funnel as well as restaurants masterplan; and together with Global Sales Manager prioritize on each task and market.
• Photography. Research and deploy best-in-class solutions to scale the photography process in the most efficient way..
• Training & Knowledge Sharing. Train and constantly share best practices with local teams among current and potential operational tools such as Menu Management, Admin, Restaurant Portal.

• BS degree in Business Administration, Operations or related field.
• Have 5+ years of previous relevant experience in Operations, Business Development or similar.
• Strong experience in managing fast-paced teams.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be a hustler, not stopping after 20 obstacles a day.
• Be an owner and proactively find solutions to business problems.
• Be passionate about new technologies and food tech.
• You are organised. You deliver stuff on time & handle stress like James Bond.
• You are social. You can easily network with people of all backgrounds.
• Excellent communication & written skills in English.

You'll get extra credit for :

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
• Experience in product launches or running a business.

• Motivating compensation – motivational base pay and company stock options
• No corporate BS – we’re moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Flexible working hours – as long as you get the work done
• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world