2023-08-23 14:48:55

Global Operations Manager, Groceries

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Job Description

Global Operations Manager, Groceries

We are looking for an Operations Manager to join Bolt’s Groceries Central team on our journey to build our grocery vertical and dark stores throughout Europe and Africa; and work both with local and HQ teams to achieve our ambitious delivery goals.

The Groceries Central team consists of individuals from all over the world who are closely working together on building the foundations for us to scale our operation globally.

The Operations Manager will be one of the key employees at our HQ team and you will be responsible for managing the performance of our dark store operations globally, from SKUS setup, inventory levels, food waste, warehouse selection to key performance indicators. You’ll be working on process & frameworks, quality and performance metrics, scalability, and operational excellence.

To succeed in this role a person must be smart, work hard, and be focused on execution and achieving business results in a simple yet smart way.

 

Your daily adventures will include:

  • Dark Store Operations Strategy. Design the correct dark store working operations strategy considering warehouse selection and operational performance. Where do we locate the different dark stores, how many do we need in each city, what legal issues we need to resolve, how many people we need in each store; you’ll have to answer these and other questions.
  • Own and improve Bolt Food Dark Store operational performance and quality metrics. You will be the first point of contact for any matter related to dark store operations and quality and you will be in charge of the implementation of all processes and developments happening in the dark stores, which will require your ability to constantly analyse key metrics and come up with solutions on dark stores overall performance improvement.
  • Scalability. Build and deploy the proper frameworks, analytics, knowledge bases, and make sure everything is working correctly.
  • Implement global health & safety initiatives within our stores.
  • Stakeholders management. Align and closely collaborate with other HQ teams and local teams managing the dark stores operation in each market.
  • Work and travel to local markets in order to improve both our operational KPIs as well as customers' success globally.
  • Plan, hire, and manage smart, engaged & hardworking global and local teams.

Requirements

We are looking for:

  • Bachelor/Master’s degree in Business Administration or related STEM field.
  • 4+ years of previous relevant experience in operations, sales operations, consultancy, or analytics
  • Experience in FMCG or Warehouse operations is a strong plus.
  • You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
  • Be an owner and proactively find solutions to business problems.
  • You are organised. You deliver stuff on time & handle stress well.
  • You are social. You can easily network with people of all backgrounds.
  • Excellent communication & written skills in English.
  • Must be willing to travel across different markets throughout Europe & Africa and relocate to Estonia.

Company offers

Why you’ll love it here:

  • Your daily duties will have a meaningful impact on millions of people all over the world.
  • You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
  • As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
  • You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
  • Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!