Global Courier Operations Manager

We are looking for the Global Courier Operations Manager who would take the ownership of courier operations at Bolt Food from A to Z, and will bring courier operations to the new level of excellence and efficiency. The person in this role will report to the Director of Operations at Bolt Food.

• Stakeholders management. You will closely work with the HQ team (Operations, Product, Marketing) and local Courier Operations teams to resolve most challenging issues in operations;
• Own key operational metrics. Delivery time, online couriers, couriers rating - these and other metrics define success of our marketplace business. You will be responsible to improve some of the key performance metrics;
• Scale and improve workflows. You will review current courier operational processes and SOPs, and will define new workflows that are more scalable and that will improve efficiency of teams 5-10x. Also you will automate & standardize what adds least value, giving local courier operations teams time to focus on most value added operations;
• Manage courier acquisition funnel, engagement, and retention. Each month we onboard thousands of new couriers globally. We expect from you to forecast acquisition targets, optimize courier acquisition funnel efficiency, and bring more visibility to funnel analytics as well as analytics in courier engagement for active couriers. There is a lot of actionable data and we expect you to use the data to improve acquisition, engagement and retention of couriers on Bolt Food;
• Pricing and incentives strategy. How to structure our courier pricing strategy globally? What incentives do we need to pay in peak hours? Busy days? How to define such incentives in a framework that can be used globally? What product features we need to build to accomplish this goal? You will be responsible to find answers to these questions;
• Courier analytics. Build actionable Looker dashboards that will give analytics visibility to you, HQ, and local teams. Make business decisions based on data;
• Project management. Manage and scale couriers-focused projects; 
• Communications management. Define courier communications channels, cycles, frequency and scale this globally.

• 5+ years of experience in Operations, Business Development, or related field 
• Strong experience managing teams; ideally in an international company
• Strong analytical skills & can apply data to make business decisions
• Bias towards execution and achieving results 
• Great Excel skills 
• Can easily network with people of all background
• Must be willing to travel across different markets and relocate to Estonia

You’ll get extra credit for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

• Motivating compensation – motivational base pay and company stock options
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Flexible working hours – as long as you get the work done
• Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world