Job Description
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff
scheduling. The FOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The Front Office Manager
should possess strong communication skills and demonstrate leadership abilities.
scheduling. The FOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The Front Office Manager
should possess strong communication skills and demonstrate leadership abilities.
Requirements
• To ensure the highest standard of welcome and service is provided for guests and the attainment of the qualitative and quantitative targets
• Is responsible and an example in the leadership, organization and quality of the Reception.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome and availability
• Manages and motivates the Reception team in order to achieve consistent quality, sales and productivity
• Ensures that guests receive a warm and personal welcome and develops close relationships with guests throughout their stay
• Organizes the Reception team for optimal effectiveness
• Ensures the Hotel exceeds company Benchmarking Quality Standards
• Reviews the quality of services delivered based on Guest Feedback and Quality Audits
• Handles Guest complaints both effectively and efficiently
• Lives and Breathes Service Attitude
• Manages Itineraries training
• Recruitment, selection, coaching and development of the reception team
• Carries out Annual Performance Appraisals of the team
• Respects and ensures respect of Labour Regulations
• Encourages the team to be sales focused in order to optimize the hotel's occupancy
• Is responsible and an example in the leadership, organization and quality of the Reception.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome and availability
• Manages and motivates the Reception team in order to achieve consistent quality, sales and productivity
• Ensures that guests receive a warm and personal welcome and develops close relationships with guests throughout their stay
• Organizes the Reception team for optimal effectiveness
• Ensures the Hotel exceeds company Benchmarking Quality Standards
• Reviews the quality of services delivered based on Guest Feedback and Quality Audits
• Handles Guest complaints both effectively and efficiently
• Lives and Breathes Service Attitude
• Manages Itineraries training
• Recruitment, selection, coaching and development of the reception team
• Carries out Annual Performance Appraisals of the team
• Respects and ensures respect of Labour Regulations
• Encourages the team to be sales focused in order to optimize the hotel's occupancy
Company offers
Schlössle Hotel Group work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job
enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Additional information
Skills / Qualities
• Guest oriented, outgoing and service minded
• Flexible
• Leadership
• Well organized
• Decisive, Autonomous, Entrepreneurial
• Technically minded
• Excellent presentation
• Guest oriented, outgoing and service minded
• Flexible
• Leadership
• Well organized
• Decisive, Autonomous, Entrepreneurial
• Technically minded
• Excellent presentation
