https://www.cvkeskus.ee/660876
Soovin kandideerida

Job Description

Responsibilities:
As Front-End Support Agent, you will help our customers with everything from simple IT issues such as password reset and guidance in our systems to more advanced technical support. You are a communicative person and enjoy managing customer relationships via telephone, e-mail, and our ticket system. You will monitor, review, and handle incoming cases through our ticket system with the help of our Back-End team.


Requirements

Requirements:

  • Fluent in spoken and written English
  • Excellent communication skills (written and verbal)
  • Strong digital literacy skills and proven ability to navigate within unfamiliar software
  • Self-starter, able to make use of downtime efficiently and productively
  • Solid understanding of confidentiality and other professional codes of conduct
  • Service-minded, accountable and with a positive attitude
  • Technical mindset and eager to dive into our sophisticated technical system
  • European Union member state citizenship


Company offers

Working hours: 11:00-19:30
Location: Tallinn, FORUM Business Center


Tööpakkumise number
#660876

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee
Expiration date:
10 August 2020
Published:
29 July 2020
Front-End Support Agent Front-End Support Agent

EU-Supply Holding AB

Mercell Group is a leading e-tendering and procurement platform provider in the European market, currently on an exciting journey of further international growth supported by Viking Venture – a specialized B2B software as a service investor in the Nordic market.

The Mercell Group consists currently of 270 enthusiastic employees represented in 10 countries and with our Head Office in Oslo, Norway. More than 40.000 suppliers and buyers across Northern Europe use Mercell’s platforms daily.

View More

Front-End Support Agent
You are applying to:
Front-End Support Agent
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!