2023-08-23 14:48:55

Front-End Support Agent

CVKeskus.ee klient

Job Description

As Front-End Support Agent, you will help our customers with everything from simple IT issues such as password reset and guidance in our systems to more advanced technical support. You are a communicative person and enjoy managing customer relationships via telephone, e-mail, and our ticket system. You will monitor, review, and handle incoming cases through our ticket system with the help of our Back-End team and Support Manager.

Requirements

 

  • Fluent in spoken and written English
  • Excellent communication skills (written and verbal)
  • Strong digital literacy skills and proven ability to navigate within unfamiliar software
  • Self-starter, able to make use of downtime efficiently and productively
  • Solid understanding of confidentiality and other professional codes of conduct
  • Service-minded, accountable and with a positive attitude
  • Technical mindset and eager to dive into our sophisticated technical system
  • High school diploma or relevant experience
  • European Union member state citizenship

Company offers

Working hours: 11:00-19:30

Location: Tallinn, FORUM Business Center 

 

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task. 

The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.We also offer competitive salary and benefits (pension and insurance), flexible work hours, home office and modern offices. 

Mercell is in a very exciting period and you will play an important role to enable our future development. If you are interested in building a career with a fast-growing and well-funded software company with ambitious plans, then you might be the person we are looking for!

 

Further information:

+372 521 6405

 

CV Keskus recruitment specialist Jekaterina Popova