We’re looking for a Fraud Team Lead to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission, grow as a leader, help save millions more people money and work in a disruptive, fast-growing and fun environment.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 50+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done.
As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact.
Here’s how you’ll be contributing to:
- Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products
- Plan and build vision for Fraud operations and the whole domain overall
- Help us in partnering with 3rd parties like partner banks, vendors and law enforcement
- Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld
- Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas
- Develop and maintain fraud prevention and ops effectiveness measurement metrics
- Grow, mentor and hire ops team members
Also, communicating the value and quality to the business and identifying:
- Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value
- Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible
- Build up new expertise and functions to have even greater impact in our team
If you are interested, please submit your CV and cover letter in English.
In your cover letter, please answer the following questions:
- What are your expectations for this role?
- What impact would you like to deliver to the Fraud team, thinking from the people leadership to other areas of ownership?
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.
And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
