Fraud Senior Team Lead
We’re looking for a Fraud Senior Team Lead to join our team in the Tallinn office. This role is a unique opportunity to fight fraud and protect our good customers. You will have an impact on Wise’s mission, grow as a leader and work in a disruptive, fast-growing and fun environment.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
Your mission is to play a key role in leading the Fraud Operations team. We are looking for someone with in-depth knowledge and experience in fraud, an excitement and desire to learn, and strong organisational and communication skills.
The Fraud team is supporting the growth of Wise by preventing and mitigating the fraudulent activity, whilst minimizing friction to our good customers. We partner with our dedicated engineering and product teams, across offices in three continents. We are part of the first line of defense, but we work closely with the second and third lines of defense.
As a Senior Team Lead, you get to empower your own team, support them in the domain, drive large-scale initiatives and help us solve problems that have a long-lasting impact. You will report to the Head of Fraud Operations.
Here’s how you’ll be contributing to the team:
- Develop Fraud team leads, support them in building strong teams; develop leadership and independence within your team.
- Oversee and manage team capabilities, skills and projects, including key areas of ownership (like processes, quality assurance, regulatory compliance, workforce management);
- Manage efficient recruitment and strategic placement of required staff across teams, establishing and developing organisational structure.
- Continually measure, monitor and improve overall performance of the operations teams (KPIs) and giving regular feedback to teams/team leads;
- Manage incidents and provide strong resolutions; partner with other teams where needed;
- Partner with 2nd and 3rd lines of defence to resolve issues/risks on a timely basis. Advocate a risk aware culture within Fraud operations, guaranteeing secure and compliant general operational processes;
- Maintain a strong view of team costs, ensure promotions and salary reviews are within budget expectations and support wider budget management;
- Support the growth of the domain with strong expertise and ability to influence all the relevant stakeholders;
- Ensure development, documentation and regular updates of necessary work procedures;
- Lead significant cross-team projects requiring material decisions and content contribution, as well as project management;
- Work closely with the other functions in the domain, and other relevant teams to bring larger-scale impact, and align with them on overall vision;
- Contribute to definition, scoping and execution of long term plans and objectives in the Fraud domain, in coordination with the relevant Product teams, and other relevant internal or external stakeholders projects and products;
