2023-08-23 14:48:55
2023-02-22 15:26:08

First Line Support Team Lead

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A Bit About Us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. 

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. 

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. 

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners. 

What We Do 

  • Sportstech - Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions. 
  • Video - Fully automated streaming technology, production and distribution services that help showcase sports to the world.   
  • Sportsbook - Everything a sportsbook operator needs to manager their operation and grow profits – all powered by the finest live sports data available.  
  • Media & Engagement - We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love.  
We are looking for a qualified team leader to manage the First Line Support team and provide effective guidance. The team is responsible for providing support to our Sportsbook customers. You will be responsible for supervising, managing and motivating team members on daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and
effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.
 

MAIN RESPONSIBILITIES

  • Managing, training, developing and motivating the team members
  • Overseeing and evaluating team performance
  • Ensuring and organizing the management of the database of the team procedures and processes
  • Ensuring that the team’s targets originated by companies and unit’s targets are clear to the team
  • Completing additional tasks assigned by the line manager

REQUIRED SKILLS

  • Excellent communication skills
  • Experience leading the team (bonus points for support team)
  • Strong people management, problem solving and decision making skills
  • Time-management skills
  • Multitasking
  • Fluent English (both verbal and written)
  • Passion for sports!

We Offer 

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.  

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law)