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A Bit About Us
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners.
What We Do
- Sportstech - Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
- Video - Fully automated streaming technology, production and distribution services that help showcase sports to the world.
- Sportsbook - Everything a sportsbook operator needs to manager their operation and grow profits – all powered by the finest live sports data available.
- Media & Engagement - We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love.
The Role
As a First Line Support Operator, you will provide immediate assistance to our clients via email, instant messenger and phone. The majority of these queries are resolved immediately with the remainder being triaged with all relevant information onto Second Line Support so every case can be resolved within agreed time frames. Additionally, you will continuously update the clients on the current status of the progress of their case, notify the Second line of all priority issues and highlight lower-level cases where progress seems to have stalled. 1st Line of Support works in day-shifts.
Job Description Summary is Doing initial investigation for sportsbook customers.
Main Responsibilities
• Communicating with clients, solving and escalating issues
• Actively monitoring specified systems within the company using provided tools
• Create and maintain a knowledge base for known issues and solutions
Required Skills
• Good knowledge and experience with Microsoft office, especially Outlook and Excel
• Good communication skills
• Very good written and spoken English
• Knowledge of different sports
• Client service experience
We Offer
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
