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Joboffer number #554466

First Line Support Operator

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Location: Tallinn, Harjumaa
Job type: full-time
Additional info: employee (shift work)

Published: 30 August 2018
Expiration date:16 September 2018

Job Description

As a First Line Support Operator, you will provide immediate assistance to our clients via email, instant messenger and phone. The majority of these queries are resolved immediately with the remainder being triaged with all relevant information onto Second Line Support so every case can be resolved within agreed time frames.

Additionally you will continuously update the clients on the current status of their cases progress, notify Second line of all priority issues and highlight lower level cases where progress seems to have stalled. The 1st line support team is active 24/7 and works in shifts. Availability to cover for night shift might be required


Requirements

  • Good knowledge and experience with Microsoft office, especially outlook and excel
  • Good communication skills
  • Very good written and spoken English
  • Knowledge about different sports
  • Client service experience


Tööpakkumise number
#554466

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee (shift work)
Expiration date:
16 September 2018
Published:
30 August 2018

CVKeskus.ee client

Genius Sports is a global leader in sports data technology, distribution and commercialisation services. We provide innovative and data-driven solutions to sports, media and regulated betting markets.

Headquartered in London and across 12 locations worldwide, Genius Sports is recognised as one of the fastest growing sports technology companies in the world.

Founded on integrity, Genius Sports has become the trusted partner of hundreds of sporting bodies, including the world’s largest international federations and professional leagues such as FIBA and Major League Baseball. Taking a true partnership approach to working with sport, we distribute official data for organisations such as the NBA, the English Premier League, La Liga, ATP and WTA.

Genius Sports’ commitment to sport goes beyond delivering profitable and technical solutions for our partners. We understand that the protection, integrity and successful commercialisation of sports data is fundamental to the continued success of the industry. Its future requires those who run sports and those who utilise the data to work closely together, therefore ensuring sport is protected and opportunities are maximised.

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Kandideerid järgmisele tööpakkumisele:
First Line Support Operator
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!