Directs all housekeeping functions for guest areas, public areas and associated activities
throughout the vessel by performing the duties described below, both personally or through
subordinate managers and supervisors :
1. The housekeeping function is responsible for maintaining the staterooms, corridors, horticultural
areas, ice stations and service lockers. In the absence of a Facility Manager onboard the vessel,
the housekeeping function is expanded to include all indoor and outdoor public areas including
the pool and whirlpool areas.
2. Directs the overall housekeeping function onboard the vessel. Oversees the assignment
of duties, responsibilities and workstations to employees. Observes and evaluates
employees and work procedures to ensure quality standards and service is met.
Approves personnel actions such as new hire requests and discharges, to ensure proper
staffing. Provides final approval for overtime needs.
3. Mentors, develops and provides on-the-job training to subordinates to strengthen their
current performance and preparation for future advancement.
4. Reviews financial transactions and monitors budget to ensure efficient operation, and to
ensure expenditures stay within budget limitations. Constantly reviews current operating
procedures for revenue-enhancement opportunities. Reviews for final approval
requisition estimates for product replacements, supplies, purchases, etc.
5. Maintains cleaning cost at reasonable levels without affecting quality and standards.
Reviews and approves the requisitions from the various workstations. Requires the
items be requisitioned in correct quantities, within acceptable time frames and in
accordance with established control procedures. Conducts workstation spot
checks to ensure items are correctly stored to and utilized to minimize waste.
6. Implements Royal Caribbean International’s Gold Anchor Standards for the
housekeeping function with specific attention to consumable and replaceable items.
Reviews outside audit findings and performs regular self-audits. Reviews outcome
with subordinate management, and implements and ensures compliance with audit
7. Oversees all housekeeping presentations, activities and quality in all venues. Observes
preparation to ensure quality standards are met. Oversees the care and maintenance of
all equipment, props, supplies, etc. Oversees all special events conducted onboard the
vessel requiring the housekeeping staff.
8. On a regular basis, meets with subordinate supervisors and staff, to review the
requirements of the day’s housekeeping schedule, international and disabled guest
requirements. Disseminates any other company related correspondence, notices, policies,
procedures, etc. Reviews schedule to estimate time requirements to ensure speed and
efficiency. Meets with function managers and/or staff to review guest comments to
implement revisions and improvements.
9. Monitors at all times USPH procedures for sanitation and cleanliness and monitors
workstations and staff for adherence to those procedures. Enforces and follows USPH
cleaning procedures for all assigned areas and related equipment.
10. Confers with ship management to plan and integrate all departments and product
offerings to enhance the guest experience through stateroom consumable items, food,
beverage, shore excursions, gift shops, etc.
11. Investigates and resolves housekeeping quality and service complaints in a timely
fashion, and always with a view to exceeding the expectations of our guests.
12. Attends meetings, training activities, courses and all other work-related activities as
required. Where appropriate, initiates meetings to address and resolve quality
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Five to seven years housekeeping managerial experience in a 4 or 5 star hotel, or cruise line.
Extensive knowledge of cleaning procedures with regard to public health standards.
Extensive knowledge of proper cleaning techniques, requirements and use of equipment.
Extensive knowledge of proper chemical handling.
Ability to work positively and cooperatively in a diverse team environment to meet overall
established time frames for the entire housekeeping operation. Ability to communicate tactfully
with, department heads, coworkers and other shipboard employees to resolve problems and
Demonstrated aptitude for the financial aspects of a housekeeping operation, including the
successful identification of expense reduction through cost control. Demonstrated aptitude
for the management of headcount within assigned area, as it relates to and supports the
business needs of the vessel.
Knowledge of principles and processes for providing customer and personal service including
needs assessment, problem resolution and achievement of quality service standards.
Knowledge of policies and practices involved in the human resources function. Ability to
manage the international staff in a positive and productive manner by motivating, developing
and managing employees as they work. Ability to utilize and administer the disciplinary action
process through coaching and counseling to improve performance or terminate employment.
Working knowledge of computers, internet access, and the ability to navigate within a variety
software packages such as Excel, Word, and PowerPoint.
Bachelor’s degree in hospitality management, business administration or related field from an
accredited college or university or the international equivalent preferred.
Salary 2500 USD
Accomodation, food, uniform free of charge
Company pay for ticket
Top officer`s privelleges onboard
Contracts onboard 4 months, 2 months vacation