Job Description
You would be responsible for:
- Answering customer queries and complaints via email and calls if needed.
- Handling debt and recovery process and answering 3rd party requests.
- Troubleshooting errors or bugs.
- Translations and proofreading.
- Process improvement and process guide updates.
- Creation and update email templates.
- Taking care of customer KYC/AML procedures if necessary.
Requirements
We are looking for somebody with:
- Excellent (C1) written and verbal Estonian and Russian language knowledge
- Ability to communicate and understand info in English on a daily basis (company working language)
- Responsibility and proactivity, caring, and high reliability.
- Readiness to learn and work with daily routines, numbers, calculations.
- Openness to new challenges.
- Previous work experience in either finance or debt recovery sector and experience in customer support.
- Ready to work full-time from a home office with all the necessary equipment.
Company offers
You will get:
- An opportunity to experience the excitement and challenges of a fast-growing fintech company.
- To work in a team of motivated, supportive, and determined people.
- The chance to develop your potential in a continually evolving environment.
- Paid vacation 33 days.
- A €500 starting bonus after your first 4 months with us.
- Market-leading pay – We keep our headcount low and only hire the best.
