Danish Speaking Technical Support Specialist

Would you like a challenge in an incredibly fast-growing industry while contributing to saving the environment? At Fleet Complete, our vision is to connect everyone with everything – everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our solutions help clients to track and manage their mission-critical fleet, assets and workforce in real time, reduce fuel consumption, optimise costs, manage task management electronically and reduce companies' carbon footprint. 

We are a global team of passionate, dedicated, innovative individuals who want to make a difference. We genuinely care about the work that we do and about our colleagues – who often turn into friends. Our fast-growing team is now looking for a Danish Speaking Technical Support Specialist.  

In this role, you are expected to deliver service and support to customers in Denmark using and operating fleet, asset, and mobile workforce management solutions, via remote connection or over the Internet. You will analyse the customers’ problems or issues, refer to the appropriate resource material or consult other experts and provide the appropriate solution. In doing so, you will provide the highest level of service to customers (internal/external) and other company departments in accordance with company policies.

What you'll be doing:

• Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact 
• Answer all calls, emails, and live chat requests from customers who have questions regarding features or have issues relating to the app, their account, or just general inquiries 
• Become a Fleet Complete knowledge base i.e you will know the products inside out 
• Represent Fleet Complete in a positive and professional manner 
• Update internal database regarding cases with all appropriate information pertaining to your customer interactions
• Customer retention through relationship building

Working hours: The department operates 24/7 so work is in shifts.

What you bring to the role:

• Fluency in Danish and English is required
• 2+ years in customer support and administration in tech/software support role 
• Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently 
• Excellent communication skills with the ability to articulate technical issues 
• Experience in creating and maintaining customer relationships 
• Team player with a positive attitude and the drive to go above and beyond to achieve success 
• Manage multiple projects simultaneously and prioritise accordingly 
• Salesforce.com experience is an asset 
• Self-motivated with the ability to work independently

Who we are: 

Fleet Complete is a leading location tracking technology solutions provider in the Nordic and Baltic States with significant operations in the USA, Canada, Australia and Europe. If it moves and you want to track its location; monitor driver/vehicle performance; run your delivery logistics, field service business or say, set up a car-sharing solution – Fleet Complete covers the lot and beyond. Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People. Proud to be named one of Deloitte’s Enterprise Fast 15 program, as well as Deloitte’s Technology Fast 500 among technology companies in North America! 

Learn more about us:     www.fleetcomplete.ee        www.fleetcomplete.com   

Fleet Complete is an equal opportunity employer, committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other factor.

What we offer:

In addition to private health insurance, you can enjoy our wellness and sports support, 2 paid health days per year, and Employee Assistance Programme – Consultation centre for mental health support, accessible 24/7. You will also have free access to Whil, a mindfulness meditation app, and guided meditation workshops. We also offer opportunities for professional development through courses and certifications, as well as happy hours and social events for relaxing. You will also have the flexibility to choose your workplace – home or office, whatever suits you best, and you can work from our other offices if you are interested.