https://www.cvkeskus.ee/426217

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Danish speaking Front-End Support Agent

CV MARKET´S CLIENT

Tööpakkumine on aegunud!

Tööpakkumise number 426217

Tööpakkumise number

426217

Job Description

We need to expand our helpdesk with a Danish speaking support agent who will work from Tallinn or Stockholm.

1st line support in our web system for our Danish speaking customers
We are looking for a support agent who will help customers in our procurement system, mainly our Danish speaking customers.

Responsibilities:
In the role of a support agent you will help our Danish customers with different issues such as password reset, registering questions and general guidance in our system. It is important that you are a communicative, patient and a careful person with a talent for managing customer relationships via telephone and our ticket system. As a person you are service minded and responsible and have a positive attitude. Fluency in speaking and writing Danish and English is required.

Work description:

  • Monitoring, review and handling of ticket queue
  • Answer questions and give guidance
  • Escalating issues to Back-End support, when needed
  • Follow very strict security rules


Requirements

Requirements:

  • Fluency in speaking and writing in Danish and English
  • High school diploma
  • European passport

Advantage:
  • Experience working in help desk, customer service or call center.
  • Understanding in other Scandinavian languages
  • Technical skills/talents
  • Experience in using different web systems
  • Patient, polite and careful


Company offers

Start: ASAP
Extent: Full time
Working hours: Varies between 09-18 EET (08-17 CET)
Location: Tallinn (or Stockholm)
Salary: According to agreement

Interested? Email your application including your CV to anne.vimb(at)eu-supply.com. Questions will be answered by Anne Vimb on +372 5189499 during office hours 11:00-18:30



Location:
Tallinn, Harjumaa
Job type:
full-time
Expiration date:
01 July 2016
Published:
02 June 2016

CV MARKET´S CLIENT

EU-Supply develops and markets one of the leading platforms in Europe for electronic procurement. Our Headquarter is located in Sweden with offices in UK, Norway and Denmark and Estonia.