https://www.cvkeskus.ee/602340

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Customer Support Specialist with Estonian and English

CV MARKET´S CLIENT

Tööpakkumine on aegunud!

Tööpakkumise number 602340

Tööpakkumise number

602340

Job Description

  • Customer support Agent for Philips
  • Communicate via email, phone or chat with existing customers in order to solve their technical issues.
  • Give information and handle the inquiries on basics in a case closing manner. Transfer more difficult inquiries to the next level of support if necessary Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager.
  • Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arising.


Requirements

  • Has a good command of both spoken and written English
  • Has a good level of the following language: Estonian
  • Has European union working permit.
  • Has experience in a contact center or customer facing role is beneficial Is able. to maintain composure when interacting with a diverse range of telephone. callers who can become difficult or distressed.
  • Can adapt quickly to changes in products, process, and technology.
  • Has excellent MS Office Professional skills.


Company offers

  • Competitive remuneration scheme including monthly performance bonus. Social package including additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in a multinational environment.
  • Opportunities for a long-term professional career.
  • Entitlement to company internal training and development accordingly global standards.
  • Friendly and accessible office location
  • Relocation package- plane ticket cover, helping with the finding an apartment and financial support for the apartment for the first seven months, a welcome buddy who helps with all paper works, health insurance.



Location:
Bulgaria
Job type:
full-time, employee
Expiration date:
13 July 2019
Published:
14 June 2019

CV MARKET´S CLIENT