2023-08-23 14:48:55

Customer Support Specialist

CVKeskus.ee klient

Job Description

This job is for you if you have excellent English skills and you are proactive in your nature, are able to converse with the users at all levels and have an eye for the customer service side

You need to:
- provide customer support with a friendly, timely and helpful manner
- manage emails, telephone calls, live chats and other communications
- efficiently make sure company standards and service levels are maintained
- endeavor to resolve all customer product and support issues during the first communication
-deal efficiently with all enquiries to ensure the potential customer receives all available information to help them during the purchase process
- proactively develop personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice
- obtain feedback from customers once a new installation has been initiated acting as a customer advocate in the product development process

Requirements

- Fluent English language skill is a must
- Either Estonian or Russian language skill is a must
- Strong written communication skills with an attention to detail
- Have a previous experience in an office based customer service role
- Perfect communication and problem solving skills
- Have good level of education (may be in progress)
- Be a strong team player
- A motivated self-starter who consistently demonstrates an enthusiastic, never give up attitude

Company offers

- Highly competitive salary
- Work in shifts/ full time job
- Office in Rocca Al Mare (Audi building - 15th floor)
- Small and friendly team
- Full paid training
- Team events
- Work in the international company