Job Description
We are looking for a talented Customer Support Specialist, who will make it easy and effortless for all Bolt's users to take rides regardless of their country of location.
What you'll be doing:
- Represent Bolt in any Estonian and Russian spoken markets
- Support all Bolt's users and help them get the most out of our apps
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
- Be a key player in building a support team in a challenging growth environment
Requirements
Requirements
- Understand what does outstanding customer support look like and be ready to go the extra mile
- Be always ready to put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- Be a hustler, not stopping after 20 obstacles a day
- Have excellent Estonian, English and Russian language
- Be passionate about new technologies and ride sharing
Company offers
Benefits
- Motivating compensation – motivational base pay and company stock options
- No corporate BS – we’re moving too fast for that
- Amazing personal growth experience at one of the fastest-growing startups in Europe
- Working with a motivated and talented international team, plus regular team events
- Working in one of the coolest offices in Tallinn – ping-pong table, free snacks/drinks
- Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world
