Customer Support Specialist (English & Estonian Language)

Rozert OÜ is an international product company developing innovative technological solutions in areas such as sports and finance industries since 2014. We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market.

About the project::

We are looking for a customer support specialist with English and Estonian languages, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement:

• Your should be proficient in English & Estonian languages
• You must have work experience in support
• You must have excellent communication skills
• You should have strong teamwork skills
• You should have excellent PC skills
• You must have high attention to details
• You should have multi-tasking abilities
• You must be flexible to work in different shift schedules (day & evening & night)

We appreciate:

• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems
• Experience in fintech industry is a plus
• Knowledge of other foreign languages

We offer:

• Competitive salary
• Private health insurance
• Sports benefit
• Regular team and company events
• Comfortable & pet-friendly office in the centre of Tallinn
• Corporate English classes with a cool teacher
• Amicable work environment and supportive team members
• Real career opportunities and professional growth
• The great team across the world