Customer support representative

UBER ESTONIA OÜ

Tööpakkumise number

603046

Job Description

-Deliver professional and personalised support through support tickets and in person

-Carry out information sessions to ensure new drivers on the Uber platform are fully informed and are passionate about the opportunity

-Owning your personal metrics for customer support and performance

-Be passionate and knowledgeable when speaking about Uber products

-Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements

-Representing the Uber brand professionally whilst celebrating your city’s individuality


Requirements

-Experience in customer service roles is preferred
-Experience within a multi-national companies represent a big plus
-Solid verbal and written communication skills
-Knowledge of Estonian/ Russian and English is a key requirement
-Strong support background with a desire to be part of a cohesive team.
-Great communication skills and ability to interact with people from diverse backgrounds
-A calm temperament with negotiation and conflict resolution skills
-An interest in and passion for Uber.
-Ability to adapt and thrive in an environment of high growth and continual change.


Please submit your resume through this form:
https://docs.google.com/forms/d/1Yct2rB2o8L6dtmUlXJ-MlFKLv4NSss1rtosIU2yoSzg/



Location:
Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
12 July 2019
Published:
13 June 2019
Soovin kandideerida

Customer support representative


UBER ESTONIA OÜ

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

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