Are you looking to be a part of one of the most influential companies in the cryptocurrency industry and contribute to the crypto revolution that is changing the world?
At Metal, we are shaping digital money and revolutionizing the way people transact by reaching out to consumers new to cryptocurrency in a fun and novel way. To date we have launched and operate Metal Vault (non-custodial wallet), Metal Pay in the United States (P2P value transfer and cryptocurrency purchase wallet), and Metal X (a cryptocurrency exchange across 23 countries and rapidly expanding).
The Role
As we expand into Europe, we are seeking a multi-lingual, solutions-oriented Customer Support professional who is passionate about our customers and loves to innovate and execute customer-centric strategies. The environment is fast-paced and requires that you can think quickly on your feet. Metal EU Support operations will support the local and global audience to provide a world-class premium level of support.
We’re a lean and collegial team in which every role matters, and you’ll have a big impact on high stakes decisions, working across the enterprise with Compliance, Engineering, Marketing, business and technical teams in pioneering innovative financial services solutions. You will have demonstrated the ability to understand key metrics pertaining to basic customer service factors.
The best Support professionals are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Support representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Support reps can gather it for us.
Responsibilities:
Requirements
Preferred Qualifications
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